Field Service Specialist

Field Service Specialist
Join a team recognized for leadership, innovation and diversity
Support the on-site installation, servicing and repair processes of complex equipment and systems. You typically work under direct supervision and may work without supervision. You will follow detailed work instruction and escalate any discrepancies in customer requirements, blue prints, or work instructions. You will identify, escalate, and explore opportunities to improve the installation or repair procedures. You will escalate any administrative difficulties relating to delivery and installation of proper equipment. You will support the training of the customer on proper usage for complex systems.
Be the face of Honeywell to the customer and interact directly with end-users
Learn end-to-end delivery of Honeywell solutions
Become a technical expert for complex Honeywell solutions/product offerings
25 Inspect for Quality 25 Install or Repair per Work Order 25 Escalate Issues 25 Provide Customer Support
High School Diploma, or equivalent. Some experience in the field
Must be able to travel 95% across the U.S. and at times with short notice; including overnight stays
Previous HVAC, electrical industry experience
Previous technical/installation experience
Previous customer service experience
Good written and oral communication
Ability to follow instructions
Ability to troubleshoot issues
Ability to read blueprints
Bachelor degree or technical/professional certificate preferred
Home based position; can reside anywhere in the U.S. near a major airport
NonexemptHow Honeywell is Connecting the WorldINCLUDES
Extensive Travel Required
Continued Professional Development
Job ID: HRD48454
Category: Customer/Product Support
Location: 277 West Main Street, Niantic, CT 06357 USA
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

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